Shipping Policy

Last updated: 2026

European Union

On space-ex.com, shipping is always free and fast. Here are all the details about our delivery policy.

1. Delivery times

Deliveries are made within 24-48 working hours after telephone confirmation of the order. For minor islands and remote areas, delivery may take up to 3-5 working days.

2. Shipping costs

Shipping is completely free on all orders, anywhere in our 18 served European countries, with no minimum order value.

3. Partner couriers

We work with the most reliable European couriers:

The courier is chosen based on the delivery zone and communicated to the customer.

4. Order tracking

Once your package is shipped, you will receive an SMS or email with the tracking number, so you can follow the shipment in real time on the courier's website.

5. Cash on delivery

Payment is made in cash directly to the courier upon delivery. No advance payment or credit card is required.

6. What to do if the package doesn't arrive

If your package does not arrive within 5 working days from telephone confirmation, contact us immediately at info@space-ex.com indicating your order number. We will open an investigation with the courier within 24 hours.

7. Damaged package

At the time of delivery, please check the integrity of the package. If you notice visible damage:

Please report it within 24 hours by emailing info@space-ex.com with photos of the damaged package.

8. Unreachable addresses

If the courier cannot complete the delivery due to an incorrect address or recipient absence, you will be contacted to reschedule. If pickup is not arranged within 7 days, the package returns to the sender and the order is cancelled.

9. International shipping

We ship to 18 European countries: Italy, Spain, France, Germany, Portugal, Greece, Bulgaria, Romania, Czech Republic, Poland, Estonia, Latvia, Lithuania, Croatia, Hungary, Slovenia, Slovakia, and the United Kingdom. Times and conditions may vary slightly by destination country.

10. Shipping support contact

For any shipping-related issues: info@space-ex.com

United Arab Emirates

For deliveries within the United Arab Emirates, the following applies.

1. Times and costs

Stated delivery times are business days and may vary by emirate and stock. Free shipping promotions remain free unless stated otherwise at checkout/order confirmation.

2. Couriers and tracking

We use local or international partner couriers. Where available, you will receive tracking information.

3. COD and inspection

For cash on delivery, please prepare the exact amount. Inspect the parcel on delivery; report visible damage within 24 hours to info@space-ex.com.

4. Delays or failed delivery

If delivery does not occur within the communicated window, email info@space-ex.com with your order number to open a courier investigation.